A widow was moved to tears when she opened a cheque made out to her husband six years after his death.
Janice Cadman, 68, has slammed Virgin Media for holding on to the £32.32 owed to her husband Terry until last week, but she says it is not even about the money.
Ms Cadman, from Middlesbrough, was overwhelmed with emotion when she saw the letter in the post addressed to Terrance Cadman whose sudden death at work rocked their family.
"Six-and-a-half years is a long time. It was more upsetting seeing his name on the cheque and the letter than the actual what it was all about if you know what I mean," Janice said.
"Bloody Richard Branson – pardon my French but a billionaire? Course he is with all that interest he's getting on that money. Mine is just a tiny drop in the ocean but how much have other people left?
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"Why has it gone on for such a long time?"
Janice, a former Marks and Spencer worker, has lived alone since she unknowingly waved her husband Terry off to work as a rigger for the very last time in 2015.
The loved-up couple had spent their entire adult lives together having first met at a youth club aged just 16 and later raising their now grown up son, Chris.
She explained Terry called home to say he was feeling ill at work, an oil rig in Scotland, and they agreed he should travel back south.
He tragically only got as far as the nearby train station where he collapsed and later died of a brain haemorrhage in hospital.
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Janice said: "You know I took him to the railway station and waved him off, not knowing that would be the last time I'd ever speak to him again.
"It was quite a traumatic time to be honest. I live on my own and I've just had to pick up the pieces and sort of get on with my life.
"For six-and-a-half year I've never had mail in my husband's name before and all of a sudden I went into the porch and saw a letter for Terrence Cadaman, so I thought who could be sending him a letter?
"When I opened it it was Virgin Media and it's saying that there's £32 something owed to him and they're refunding the money to him.
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"I'm not bothered about the £32 in the slightest, it's the hurt and the way I've been treated that's what's upset me and the fact it could be happening to other people with a lot more money involved. All them years, where's that money been?
"Where's that money been for the last six-and-a-half year and what about other people's money?"
As if the unexpected post was not distressing enough for Janice, she's found the way she has been treated by the TV and broadband company has infuriated her further.
She claims the response over the phone to all her questions have been met by one call operator not knowing the answer and passing her onto someone else.
She continued: "Nobody seems to give a damn, you know to them I'm just a number on a piece of paper, which I am but it's hurtful how it's all worked out. It's just upsetting, the whole thing is upsetting.
A Virgin Media spokesperson, said: “We sincerely apologise to Mrs Cadman for any distress caused. The cheque was sent following a review of the account previously held with us.
"We have contacted Mrs Cadman to apologise directly, arrange for the cheque to be amended and offered her a gesture of goodwill.”
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