Mum fumes as McDonald’s refuse to let potty training tot use the toilet

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A mother has been left "absolutely livid" after a staff member at a McDonald's branch allegedly refused to let her potty training toddler use the toilet.

Bernie Henderson, 36, and her daughter Vaida Mae-Dale, 2, were turned away from the Victoria Street branch in Grimsby, North East Lincolnshire because they were not paying customers.

The desperate mum said she was forced to take her daughter back into a nearby shopping centre after pleading with the worker for a number of minutes, reports GrimsbyLive.

The mum has since called out the fast-food chain for their response and said she is disgusted by the treatment that she and her daughter received on Saturday, September 4.

She said: "I've been potty training Vaida for a while now, but I can't control where and when she needs the toilet.

"We'd used toilets in town before we entered the vape shop on Victoria Street. Having explained that I would need to get my daughter to the toilet, they suggested I go across the road and use the one in McDonald's.

"Taking their advice, we walked across the street into McDonald's. Only two steps in I was stopped by someone who worked there and asked if we needed any help.

"I asked if I could borrow the toilet for my daughter and she just kept telling me that it was only for customers to use.

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"In the end I had to take my two-year-old daughter all the way across town, just to go to the toilet.

"I can understand why you might turn some older people away because you don't want them causing issues, but not a young child.

"It was just awful.

"I was fuming and I'm absolutely livid about it. How could they refuse a little girl the use of a toilet?"

She went on: "I work in a barbers and we let everyone use the toilets – from bus drivers to delivery men.

"I just can't understand why she would blatantly refuse to let her go to the toilet.

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"I've spoken to some friends of mine about it and they said it isn't the first time they've heard of something like this. I've never had this problem anywhere else, but I definitely won't step foot in the place again – not a chance."

Bernie said she has since spoken to the branch manager who apologised.

A McDonald's spokesman said: "We are sorry to hear about this lady’s experience.

"As soon as they were made aware of the situation, the restaurant manager apologised and the restaurant crew were reminded of our expectations on how they should deal with similar requests in the future."

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  • Mcdonalds
  • Family
  • Parenting

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