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A metal music fan has been left fuming after an Airbnb host denied her request to stay over at a property because of her music taste.
Kayleigh, who has not given her surname to media, was making plans to stay in Bristol for a concert by the band the Death Blooms when she received the message from the owners saying they were “not comfortable with the nature of this music”.
After she asked them for further explanation, the hosts claimed it was the "aggressive, expletive-riddled and disturbing” tone of the band's lyrics that was to blame for their decision.
It is not known how they learned of her intentions to attend the gig.
Feeling that this treatment was unfair, Kayleigh complained to the holiday letting platform, but was only told at first that they would "take a closer look" at the incident.
The American multinational later followed this up with a statement, saying to hard rock magazine Metal Hammer: "We encourage Hosts on Airbnb to make all members of our community feel welcome and have been in contact with the guest and Host on the matter.
"To use Airbnb, all Hosts and guests must agree to our strict non-discrimination policy, Community Commitment and Community Standards."
"We investigate and take action where we are made aware of behaviour that may violate our policies.
"While hosts on Airbnb may decline a booking request based on factors that are not prohibited by law, including where a guest has not completed identity verification and has no previous reviews, we encourage hosts to make every effort to make guests feel welcome."
Although Airbnb policies ban discrimination against guests based on certain protected characteristics in law like race, gender, religion or sexuality, hosts are allowed to make discretion based on "personal preference".
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Death Blooms, a nu-metal revival troupe from Liverpool, released an EP in March entitled 'F**k everything', with song titles including 'Life Is Pain', 'Anger' and 'Gore'.
The band, fronted by Paul Barrow, have responded to the furore by putting the host's colourful phrases on the back of t-shirts that are now being sold on their current tour.
They also offered to put up Kayleigh in a swanky hotel if fans buy enough tickets to sell out their upcoming date at the Exchange venue in Bristol on September 21.
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